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Chapter 12

1.Some people say that chatbots are inferior for chatting. Others disagree. Discuss.

2. Discuss the financial benefits of chatbots.

3. Discuss how IBM Watson will reach 1 billion people by 2018 and what the implications of that are.

Exercise

1.Compare the chatbots of Facebook and WeChat. Which has more functionalities?

12.Research the role of chatbots in helping patients with dementia

16. Microsoft partners with the government of Singapore to develop chatbots for e-services. Find out how this is done.

Chapter 13

1. Compare the IoT with regular Internet
2. Why must a truly smart home have a bot?
3. Why must a truly smart home have a bot?
4. 4. Why is the IoT considered a disruptive technology?

Exercise

3.AT&T is active in smart city projects. Investigate their activities (solutions). Write a summary

4. . It is said that the IoT will enable new customer service and B2B interactions. Explain how.

6.Find information about Sophia, a robot from Hanson Robotics. Summarize her capabilities.

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