Chapter 6 Communication, Coaching, and Conflict Skills
What I’ve Observed
Select a present or past manager. Which conflict management style did that manager use most often? Explain by providing an example
Book reference: Kouzes, James M. and Posner Barry Z. The Leadership Challenge, 5th Ed. New Jersey: Jossey-Bass, Inc., 2012.
After reading your assigned chapters (5/6)
1. Explain why the communications skills and techniques used within a business unit (department) ae not always effective in communicating across business units or up and down the corporate ladder.
2. Explain why conflict resolution communication skills are not always present in everyday workplace situations and how skilled communications professionals would add value to that workplace. 400 words needed.
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