Case Analysis:The case studies, assigned in this course, are complex situations relating to accounting for decision making. The text simplifies the explanations and examples to enable a learner to grasp the concept. The case studies expose learners to the formats that they might face in actual work situations. It is a method of applying theory to sound practical real world applications. Each selected case provides a description of a problem situation taken from a specific company. The purpose of each case is to augment the course content with applications that enable the CalSouthern Learner to apply text materials to a problem and solve that application problem using Learner selected methods and procedures.

There are no exact answers or perfect solutions to case problems. Indeed, each recommended solution and justification can and is usually different comparatively amongst a group of respondents. The solution must fit the case and must be vigorously supported. The problem statement, analysis, selected solution, and especially the justification of the selected solution, are all critical elements in the case method. There are no short cuts to case presentations but a formalized methodology that enables the case presenter the optimal way to solve the case problem.

Complete and submit the case study starting on page 458 in your text: “You’re Driving Us Crazy. You’ve got to Back Off.” Answer all of the discussion questions for this case on page 458 of the textbook.

In addition to the case analysis; be sure to answer all of the questions given for the case. Your responses must be complete, using terminology and concepts presented in the primary textbook as well as supplementary resources. Please double-space, use Times New Roman 12 point font, with one inch margins. Be sure to cite your resources and provide the references using APA format. Remember to reference all work cited or quoted by the text authors. Note: This includes your textbook.

Assignment Outcomes

Compare various personalities to maximize effectiveness, appraise values & attitudes

Recommend strategies that will improve job performance incorporating motivation

Solve communication issues and plan for managing stress

Demonstrate ethical behavior in regard to information and information technology


Kreitner, R. & Kinicki, A.   (2013).  
Organizational Behavior .   (10th Edition).   McGraw-Hill Publishing Company.    978-0-07-802936-3