Leading in a Complex, Evolving Environment Sample Assignment

Leading in a Complex, Evolving Environment Sample Assignment

In the current world, health care is going through a lot of changes and developments. It is something that will continue even in the future due to the many developments taking place in the field. Nurses are the people who are leading the transformation in the health care sector. The nurse leaders hold most of the roles for reacting to the challenges and integration of the new resolutions to make sure that the care of the patients is effective and supports the progressive outcomes. This paper then describes a multi-generational workforce gap as an issue faced by nurse leaders in health care delivery. It also discusses the qualities required by nurse leaders to efficiently tackle the problem and issues that may occur in the future in case the problem is not solved.

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A multi-generational workforce gap is a major problem faced by nursing leaders. It is because the nursing personal in the current world spans from various generations.  In this case, nurse leaders need to manage the nurse workforce with different work habits, attitudes, and communication styles (Leiter, Price & Laschinger, 2010). They have to continuously learn on ways of identifying with the generational differences to ensure that the nurses from the various generations can communicate clearly regarding the habits and expectations to reduce conflicts. The multi-generational workforce is a problem since the generations that consist of the nursing personnel bring different experiences and ideologies to the health care sector (Hendricks & Cope, 2013). What fuels the multi-generational workforce gap problem is the fact that every generation has various perceptions of the leadership, authority, and work ethics of nursing. Multi-generational issues impact the nursing leaders since conflicts may arise in the process of delivering health care services. Patient’s care may also be affected since the nurses are the people responsible for ensuring that they are in a good state. A good example is communication issues that may exist between nurses from generation X or the Millennials and the patients. It is because these nurses may prefer communicating with the patients through the phones, which may become a problem when taking care of the patient since they may fail to express themselves accordingly.

Nurse leaders may address the problem of the multi-generational workforce by implementing the strategies that foster a respectful hospital setting, such as succession plans and professional development portfolios. The nursing leaders should focus on the common objectives among the generations, like decreased medical errors, excellent quality delivery of health care, and a safe environment of working (McCallin & Frankson, 2010). This will allow them to work effectively towards making sure that they follow the rule put in place by the leaders. The nurse leaders also need to include flexible styles of communication and ensure that nurse staff perform a self-evaluation of their communication policies. This will help them reduce the fights that may exist between the nurse leaders and the staff in the process of performing their daily activities when helping the patients recover from their illness.

The entities that should be taken into account include the organizations, stakeholders, operational systems, and patients. These entities form the basis of what a hospital setting should comprise of hence, when addressing the problem of a multi-generational workforce, they should be considered. Stakeholders are impacted in that they form the basis of making the decision of who is responsible for making sure that the nurse leaders have performed their duties as required. Organizations are also impacted in that they are responsible for making sure that hospitals have professional nurses who should conduct their activities as required by the hospital. Operational systems are also affected in that it makes sure that the nurses are able to provide the patients with quality services as required by the hospital. The patients should correspondingly be taken into account since they are the ones who receive the services provided by the nurses. They are impacted in such a way that when proper care is not provided, their health may be impacted, and others may end up dying.  When the strategies are implemented, the nurses will be able to provide quality care to the patients, and they will eventually recover with no much problems. The patients will as well express themselves effectively when the nurses conduct diagnosis regarding their diagnosis.

Critical thinking is the first trait nurse leaders should possess when implementing the strategies that foster a respectful hospital environment. It will help the nurses to develop their capacity to make effective decisions regarding the issues of multi-generational. The second trait is communication trait, which allows the nurse leaders to facilitate the cooperation of the nursing staff to dedicate themselves to understanding the importance of quality care on the patients. The communication skills will enable the nurse to leaders to inform the nurses on the importance of reducing conflicts in the hospital setting. It is evident from the transformational leadership theory, where leaders need to communicate effectively and use words that inspire action and encourage others to do what right (Tools, 2017). Dedication to excellence is another quality nurses should possess in setting the strategies. The nurse leaders need to be committed to making sure that the staff is aware of the importance of improving their performance as nurses when attending to the patients. They should show the nurses what they are required to do and act as an example for them. Respect is the other trait where the leaders should depict in setting up the strategies (Waxman et al., 2017). They should become passionate and show that they are people who instigate change and understand the need for a respectful place of work. It will thus give the nurse staff an opportunity to understand the importance of ensuring that the patients receive quality care and are able to recover from their condition.

However, in case the problem of the multi-generational workforce will not be solved, it will negatively impact the delivery of health care. A lot of conflicts may arise in the process since other nurses may claim that they have different ways of attending to their patients. It is because there may be no clear directions of what is needed to be done as nurses when attending to the patients. The nurses may also feel that they are not supported with regards to their interpersonal skills. This is a result of what they acquired in their different generations, thus impact their way in which they provide the care to the patient. Another challenge that may occur is that there may be no collaboration between the nurses. The relationship between the nurses may continue to deteriorate, and only the ones from a specific generation would agree on how they would wish to perform their activities. This then may encourage laziness among the nursing staff hence impact the way in which health care services are provided to the patients. For example, younger nurses may find that it is difficult to learn from older nurses on how to deal with issues that are in health care and vice versa. For this reason, they will have different views on the person who should become their nurse leader.

It is therefore clear that the issue of multi-generation is a problems that has greatly impacted the nursing leaders because the generations that currently exists consists of the nursing personnel who bring diverse experiences and philosophies to the health care sector. The thing that results in the emergence of the issues is the fact that every generation that exists has various perceptions of nursing leadership and authority. Nursing leaders should then implement policies that promote a conducive and respectful hospital setting. Among the skills that a nurse leader should possess to implement the strategies includes critical thinking, respect, communication skills, and dedication to excellence. These policies will make sure that the leaders to create a positive work surrounding collaboration among nurses, team building, and staff engagement thus bridge the gap between the generations. However, in case the multi-generational problem is not solved, it may result to a lot of conflicts and lack of collaboration between the nurses thus impact the delivery of health care services.

References

Hendricks, J. M., & Cope, V. C. (2013). Generational diversity: what nurse managers need to know. Journal of advanced nursing, 69(3), 717-725.

Leiter, M. P., Price, S. L., & Laschinger, H. K. S. (2010). Generational differences in distress, attitudes and incivility among nurses. Journal of Nursing management, 18(8), 970-980.

Tools, M. (2017). Transformational leadership: Becoming an inspirational leader. Mind Tools, 6.

Waxman, K. T., Roussel, L., Herrin-Griffith, D., & D’Alfonso, J. (2017). The AONE nurse executive competencies: 12 years later. Nurse Leader, 15(2), 120-126.

McCallin, A. M., & Frankson, C. (2010). The role of the charge nurse manager: a descriptive exploratory study. Journal of Nursing Management, 18(3), 319-325.

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